Why Attend
Generative AI is changing how professionals research information, create content, analyze documents, communicate with customers, prepare reports, and manage everyday knowledge work. Effective workplace use, however, requires more than entering questions into an AI assistant. Professionals need to understand how generative AI works, how to structure prompts, how to evaluate AI-generated information, and when human review is essential.
This ChatGPT and Generative AI for the Workplace course provides practical experience in using AI assistants for business tasks while addressing accuracy, confidentiality, copyright, bias, security, and responsible AI use. Participants will develop reusable prompting techniques and AI-assisted workflows that improve productivity without compromising professional judgment or organizational controls.
Course Methodology
The course combines instructor demonstrations, guided prompting exercises, workplace scenarios, individual practice, group workshops, output evaluation, and workflow design activities. Participants will work with realistic business tasks such as drafting communications, summarizing documents, analyzing information, preparing reports, brainstorming solutions, and developing reusable AI workflows.
Course Objectives
By the end of this course, participants will be able to:
- Understand how ChatGPT and generative AI support common workplace activities
- Write clear and structured prompts for professional business tasks
- Improve AI responses through context, constraints, examples, and iterative prompting
- Use generative AI for writing, research, summarization, analysis, and problem-solving
- Develop reusable AI-assisted workflows for recurring workplace activities
- Evaluate AI-generated information for accuracy, relevance, bias, and unsupported claims
- Protect confidential, personal, and commercially sensitive information when using AI
- Apply human review and responsible AI principles to workplace use
- Identify business processes where generative AI can deliver measurable productivity improvements
Target Audience
This course is suitable for:
- Managers and team leaders
- Administrative and office professionals
- HR and learning professionals
- Marketing and communications teams
- Finance and procurement professionals
- Project and operations professionals
- Business analysts and consultants
- Professionals seeking to use ChatGPT and generative AI effectively at work
Target Competencies
Participants will develop competencies in:
- Generative AI literacy
- Prompt engineering
- AI-assisted writing
- AI-supported research
- Document analysis and summarization
- Business productivity
- AI output evaluation
- Responsible AI use
- Workflow design
- Human-AI collaboration
