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HomeQuality and ProductivityStrategic Quality Management

Seminar content

What you will learn

Why Attend

This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization's quality strategic plans. The course will take participants through the history of quality and strategy and link them with practical applications. Participants will learn to analyze current organizational status and identify gaps and future needs. The course will also examine the strategic planning process, from initiation to the selection of initiatives. Moreover, the identification process of quality Key Result Areas (KRAs) will be discussed. Participants will leave with the tools, skills, and knowledge to start their journey to strategize for their quality departments and produce deployment plans.

Course Methodology

This course uses workshops, case studies, and group debriefs to help participants understand various strategies, quality concepts, and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. Various videos on strategy and quality applications support this course.

Team discussions and presentations are used throughout the course to foster participants’ understanding of the strategic planning process for quality deployment in organizations.

Course Objectives

By the end of the course, participants will be able to:

  • Define quality and strategy concepts highlighting the main components of quality strategic planning
  • Analyze the current quality situation to draft vision and mission statements
  • Generate strategic goals and objectives for their quality department
  • Evaluate strategies and draft an operating plan
  • Examine how to measure the success of a quality strategy
Target Audience

All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.

Target Competencies
  • Strategic planning
  • Quality management
  • Management and planning
  • Understanding controls and Key Performance Indicators (KPIs)
  • Understanding quality frameworks


Benefits

Why attend this seminar

  • Build current, practical knowledge in quality and productivity.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 12 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for quality and productivity.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into Strategic Quality Management.

Seminar details

Detailed outline

Introduction to Quality Management and Strategy

  • Definitions of quality
  • Dimensions of quality
  • The evolution of quality standards
  • The seven principles of strategic quality management
  • Strategic deployment of quality frameworks and excellence awards
  • Evaluation of strategic management
  • Historical origins of strategy
  • Barriers to strategic implementation
  • Strategic deployment models

Analyzing the Environment and Extracting Critical Success Factors

  • Quality maturity ladder
  • Quality stakeholders analysis
  • Situation analysis tools in quality departments
  • Defining quality visions and missions
  • Developing a quality statement
  • Setting quality strategic goals
  • Identifying Critical Success Factors (CSFs) in quality

Goals and Objectives and Alignment to Action Plans

  • From a strategic plan to an action plan
  • Goals, objectives and targets for the quality division
  • Criteria for setting strategic objectives
  • Key Results Areas (KRAs), goals, objectives and targets
  • Examples of strategic objectives (goals)

Evaluating Strategies and Drafting Operating Plans

  • Expanding SWOT for strategies: TOWS
  • Offensive strategies
  • Defensive strategies
  • The How-How technique to develop quality-related initiatives
  • Linking goals, strategies, action plans and budgets
  • Criteria of effective action plans
  • Developing a quality department plan

Measuring Quality Management Strategy Achievement

  • Approaches to control quality
  • Using Key Result Areas (KRAs) to create Key Performance Indicators (KPIs)
  • Quality dashboards
  • KPI cards
  • Setting targets
  • The balanced scorecard for the quality department


Dates and locations

Available seminar dates

8 dates
Date City Duration Price
11 - 15 May 2026 5 Days €3,850.- Book now
8 - 12 June 2026 5 Days €3,850.- Book now
6 - 10 July 2026 5 Days €4,250.- Book now
10 - 14 August 2026 5 Days €3,450.- Book now
14 - 18 September 2026 5 Days €4,250.- Book now
5 - 9 October 2026 5 Days €4,200.- Book now
16 - 20 November 2026 5 Days €2,850.- Book now
7 - 11 December 2026 5 Days €4,250.- Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing Strategic Quality Management.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within quality and productivity and related functions.
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Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

Course participant
“

The structure of Strategic Quality Management made the topic practical and easy to apply immediately.

Course participant
Quality and Productivity
Seminar attendee
“

The venue and date options made planning the right session straightforward.

Seminar attendee
Barcelona - Spain
Learning manager
“

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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