Why Attend
Quality management has evolved to become an internationally sought-after and rewarding career. The body of knowledge for quality management has expanded to include, among other things, leadership, communication, strategy, and technical skills in quality and project management. This course aims to develop participants' skills and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase quality professionals' most common tools and methodologies. Moreover, it will highlight the leadership traits that every quality professional should develop and the team development cycle that a quality team should go through.
Course Methodology
The course's exercises, workshops, presentations, role-plays, and group discussions are meant to challenge the participants while making the course enjoyable. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify specific learning points.
Course Objectives
By the end of the course, participants will be able to:
- Explain the role and impact of leadership in supporting quality management systems
- Assess the importance of quality in organizations and various quality schools and teachings by quality gurus
- Summarize some of the common improvement methodologies and practices
- Describe team dynamics and the role of teams in supporting continual improvement projects
- Evaluate the most commonly used quality philosophies and tools and use the appropriate ones within their organization
Target Audience
Individuals, leaders, supervisors, and all those engaged in quality management implementation and improvement of organizational performance.
Target Competencies
- Quality management
- Quality control and assurance
- Applying quality tools
- Leadership
- Team management
- Using quality methodologies
