Course details
Seminar content
What you will learn
Why Attend
Negotiators tend to concede too much, and focus on price and not enough on exchanging services other than price. The course focuses on these problems and the practical skills and techniques necessary to achieve win/win agreements. Participants will learn to identify, select, and execute various tactics and to respond to adversarial tactics.
It is an engaging workshop that equips negotiators and sales professionals to find and prove the value of their offering and resolve difficult negotiating challenges in a collaborative manner. The course will also provide you with a set of tools to handle the most demanding negotiation like a master. By working on a carefully chosen array of cases you will learn how to enhance your analytical skills and build your intuition, both of which are prerequisites for successful negotiations.
Course Methodology
The course uses a mix of interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), self-assessment questionnaires, relevant videos, and multiple simulation games.
Course Objectives
By the end of the course, participants will be able to:
- Assess their own negotiating strengths and weaknesses and those of the other side to optimize negotiation outcomes.
- Identify areas of weakness in understanding to prepare a good negotiation plan.
- Master the process of sales negotiation to achieve long-lasting and mutually profitable agreements on timely-basis.
- Use a variety of skills necessary to conduct successful negotiations
- Apply the concessions management process with minimum loss while preserving good relationship with the counter party.
Target Audience
Marketing and sales professionals, corporate executives, advertising managers, business development managers, sales personnel, purchasers, and others who are involved in commercial and negotiation activities at all levels of the organization.
Target Competencies
- Handling rejection
- Gaining commitment
- Negotiation tactics
- Negotiation planning
- Concession management
- Problem solving
Benefits
Why attend this seminar
- Build current, practical knowledge in interpersonal skills and self development.
- Translate the course ideas into actions you can use immediately at work.
- Review real schedule options across 10 venues and live dates.
- Connect course detail, venue, and category routes in one workflow.
Methodology
How the course is delivered
- Structured seminar input and guided discussion.
- Applied examples using current business situations.
- Focused explanations based on the stored overview and outline.
- Clear next steps for implementation after the course.
Target audience
Who this is for
- Professionals responsible for interpersonal skills and self development.
- Managers, specialists, and team leads who need applied skills.
- Participants looking for a focused route into ISM Endorsed Certified Master Negotiator.
Seminar details
Detailed outline
What Negotiation Is Really All About
- The many faces of a negotiation
- Some negotiation philosophies
- The urge for being a good negotiator
- Persuasion versus negotiation
- Self-assessment: The “Negotiating Style Profile”
Setting the Stage: Pre-negotiation Preparation
- Understanding your own personal strengths and weaknesses
- Developing your emotional intelligence
- Characteristics of a good negotiator
- The five stages of the negotiation process
- Barriers to effective negotiation
- Team negotiation: when to use a team
- Exercise: How to negotiate effectively (work template)
Mastering commercial negotiation
- Selling versus negotiating
- The 7 milestones of the sales process
- Identifying the different buyer's roles
- The "Buyer's Decision Process
Strategies for the phases of the buyer's decision process
- Strategies for the "Recognition of Needs" phase
- Strategies for the "Evaluation of Options" phase
- Strategies for the "Resolution of Concerns" phase
The SPIN selling model
- Situation questions
- Problem/Opportunity questions
- Implication questions
- Need-payoff questions
- Simulation game: the "war room"
- Negotiation Tools for Success
- Creativity and problem solving techniques
- The importance of creativity in negotiation
- Creativity tools
- Creativity: self-assessment instrument
- Decision making techniques
Communication skills:
- Active listening skills
- The outcomes of asking questions
- The art of asking questions
- Conflict management styles
- Workshop: Breaking the negotiation impasse using creativity
Concession Management, Tactics and counter-measures
- Different levels of negotiation rules
- Preparing “The Envelope of Negotiation”
- Mastering the “Rule of Halves”
- Setting a concession-making timeline
- Sorting negotiable issues and creating alternatives
- The most common negotiating mistakes
- Advanced negotiation tactics
- Simulation game: one-to-one negotiation using a grade point average
Dates and locations
Available seminar dates
| Date | City | Duration | Price | |
|---|---|---|---|---|
| 20 - 24 April 2026 | London - U.K | 5 Days | €4,200.- | Book now |
| 4 - 8 May 2026 | Istanbul - Turkey | 5 Days | €2,850.- | Book now |
| 15 - 19 June 2026 | Vienna - Austria | 5 Days | €4,250.- | Book now |
| 20 - 24 July 2026 | Barcelona - Spain | 5 Days | €3,850.- | Book now |
| 3 - 7 August 2026 | Paris - France | 5 Days | €4,500.- | Book now |
| 7 - 11 September 2026 | Frankfurt - Germany | 5 Days | €3,250.- | Book now |
| 12 - 16 October 2026 | Barcelona - Spain | 5 Days | €3,850.- | Book now |
| 9 - 13 November 2026 | Frankfurt - Germany | 5 Days | €3,250.- | Book now |
| 14 - 18 December 2026 | Rome - Italy | 5 Days | €4,250.- | Book now |
| Date | Duration | Price | |
|---|---|---|---|
| 20 - 24 April 2026 | 5 Days | €2,250.- | Book now |
| 4 - 8 May 2026 | 5 Days | €2,250.- | Book now |
| 15 - 19 June 2026 | 5 Days | €2,250.- | Book now |
| 20 - 24 July 2026 | 5 Days | €2,250.- | Book now |
| 3 - 7 August 2026 | 5 Days | €2,250.- | Book now |
| 7 - 11 September 2026 | 5 Days | €2,250.- | Book now |
| 12 - 16 October 2026 | 5 Days | €2,250.- | Book now |
| 9 - 13 November 2026 | 5 Days | €2,250.- | Book now |
| 14 - 18 December 2026 | 5 Days | €2,250.- | Book now |
Course certificate
Certificate awarded on completion
Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.
- Participants receive an INFORAMTECH certificate for completing ISM Endorsed Certified Master Negotiator.
- The certificate recognises attendance and successful participation in the seminar.
- It can support professional development records within interpersonal skills and self development and related functions.
Information about
Frequently asked questions
When is my seat confirmed?
Your seat is confirmed once full payment has been received.
Do you offer group discounts?
Yes, we offer the following discounts for group bookings:
- 2 participants: 20% discount
- 3 participants: 35% discount
- 5 or more participants: 50% discount
Can discounts be combined with other offers?
No, discounts cannot be combined unless explicitly stated.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and selected online payment methods.
When do I need to pay?
Full payment must be completed before the course start date to secure your participation.
Is VAT included in the course fee?
VAT treatment depends on your location and status:
- EU Companies (with valid VAT number): VAT may be reverse charged (0%)
- EU Individuals (without VAT number): VAT is applicable based on local regulations
- Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?
Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.
Can I cancel my registration?
Yes, cancellations must be submitted in writing.
What is your refund policy?
- More than 14 days before the course: Full refund
- 7-14 days before the course: 50% refund
- Less than 7 days before the course: No refund
Can I transfer my seat to another person?
Yes, substitutions are allowed at no extra cost if requested before the course start date.
What happens if the course is postponed or canceled?
We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:
- Transfer to another date
- Receive full refund
Will I receive a certificate?
Yes, all participants will receive a certificate of completion after attending the course.
Is attendance mandatory?
Yes, full attendance is required to receive certification.
Are your courses online or in-person?
We offer both in-person and virtual (live online) training options.
Will course materials be provided?
Yes, all participants receive training materials in digital format.
Are travel and accommodation included?
No, participants are responsible for their own travel and accommodation unless otherwise stated.
Can you deliver customized or in-house training?
Yes, we offer tailored training programs based on your organization's needs.
How can I contact you for support?
You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.
Testimonials
The structure of ISM Endorsed Certified Master Negotiator made the topic practical and easy to apply immediately.
The venue and date options made planning the right session straightforward.
Clear content, relevant examples, and useful follow-up topics for the next training step.
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