Seminar content

What you will learn

Why Attend

We are constantly faced with problems that require us to make decisions that are mostly reached without a complex decision-making process: are we hungry? We decide to eat. But some problems are more complex, such as prioritizing or determining why a process fails and what to do. These issues require a rational approach to resolving them. Sometimes, things get more complicated, or our decisions can significantly affect our lives, jobs, or those around us. Other times the problem is so unusual that it challenges rational and critical thinking; here lies the importance of objectively analyzing to formulate a decision, and here is when creative problem-solving and decision-making become invaluable tools.

This course covers the most important creative problem-solving and decision-making approaches. By understanding the mechanisms of thinking and providing the relevant methods and tools practiced during the sessions, participants will become more confident in solving problems and making decisions at work or in life, from simpler situations to more difficult or complex ones.

Course Methodology

The course uses interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), Video clips with detailed debriefs, and individual and group feedback.


Course Objectives

By the end of the course, participants will be able to:

  • Build and expand decision making, critical thinking, and creative problem solving skills
  • Apply rational approaches to solving problems and making decisions
  • Utilize traditional and creative techniques for identifying causes and generating solutions
  • Practice essential tools for proper decision making
  • Employ creativity and lateral thinking as business tools
Target Audience

Managers, supervisors, and administrators who will benefit from better problem-solving and decision-making, and business professionals who want to take their critical thinking to the next level by using their experience and intuition to make the right moves and decisions,


Target Competencies
  • Attention to details
  • Decision making
  • Creative thinking
  • Practical and proactive thinking
  • Situation analysis
  • Problem-solving ability and anticipating potential problems


Benefits

Why attend this seminar

  • Build current, practical knowledge in interpersonal skills and self development.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 10 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for interpersonal skills and self development.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into Creative Problem Solving and Decision Making.

Seminar details

Detailed outline

Problem-solving and Decision-making

  • Definition of problem, problem-solving, and decision-making
  • The relationship between creative problem-solving and decision-making
  • The helicopter view
  • The six-step method in problem-solving
  • Team problem solving
  • The link between causes and symptoms

The Rational Approach to Problem-solving (Kepner & Tregoe)

  • Defining the problem
  • Writing a problem statement
  • Techniques for recognizing problems
  • Six critical questions to clear out
  • The rational approach
  • Kepner & Tregoe's approach to problem-solving

Problem Analysis Supplementary Tools

  • Root cause analysis
  • Corrective actions
  • The five-why process
  • The cause and effect diagram
  • Pareto analysis

Decision-making Supplementary Tools

  • Effective decision-making
  • The How-How method
  • The decision analysis worksheet
  • Approaches to team decision-making

Creativity and Problem-solving

  • Uses of creativity as a business tool
  • Lateral thinking
  • Mental blocks to creative thinking and ways to overcome them
  • Brainstorming
  • The six thinking hats


Dates and locations

Available seminar dates

9 dates
Date City Duration Price
20 - 24 April 2026 Munich - Germany 5 Days €3,450.- Book now
4 - 8 May 2026 Amsterdam - Netherlands 5 Days €4,250.- Book now
15 - 19 June 2026 Istanbul - Turkey 5 Days €2,850.- Book now
20 - 24 July 2026 Rome - Italy 5 Days €4,250.- Book now
3 - 7 August 2026 Istanbul - Turkey 5 Days €2,850.- Book now
7 - 11 September 2026 Vienna - Austria 5 Days €4,250.- Book now
12 - 16 October 2026 Barcelona - Spain 5 Days €3,850.- Book now
9 - 13 November 2026 Rome - Italy 5 Days €4,250.- Book now
14 - 18 December 2026 Munich - Germany 5 Days €3,450.- Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing Creative Problem Solving and Decision Making.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within interpersonal skills and self development and related functions.
Verify a certificate

Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

The structure of Creative Problem Solving and Decision Making made the topic practical and easy to apply immediately.

Course participant
Interpersonal Skills and Self Development

The venue and date options made planning the right session straightforward.

Seminar attendee
Munich - Germany

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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