Seminar content

What you will learn

Why Attend

Organizations are experiencing rapid changes, creating several challenges for modern administrators. Most notably is the need for administrators to absorb more workload and improve output quality. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. It will also develop your behavioral competencies, which will help you gain the needed relations. Finally, this course will provide you with highly required technical competencies skills.

Course Methodology

This course uses a combination of interactive activities, group, and individual exercises, role plays, and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will develop strategies to overcome real-life scenarios and be given a chance to challenge and defend their findings.

Course Objectives

By the end of the course, participants will be able to:

  • List the administrators' challenges in the 21st century and ways for proactively overcoming them
  • Combine the efficiency and effectiveness concepts for higher productivity
  • Develop technical competencies to enable professional advancement
  • Apply the soft skills required to stand out from the crowd
  • Use professional business writing techniques in internal and external communication
Target Audience

Administrators, office managers, personal assistants, and any general staff member wishing to improve their skills and challenge themselves to excel in their mission at the office.

Target Competencies
  • Self-management
  • Effective communication
  • Time management
  • Problem solving
  • Teamwork
  • Organizing
  • Planning
  • Information Management


Benefits

Why attend this seminar

  • Build current, practical knowledge in administration and secretarial.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 10 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for administration and secretarial.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into The Efficient and Highly Productive Administrator.

Seminar details

Detailed outline

Administrators' Challenges of the 21st century

  • Being a talent
  • The changes in the psychological contract
  • Seeing through obstacles
  • Adaptability and change
  • Gaining credibility
  • Taking the initiative
  • Embracing a positive attitude
  • Customer relations

The Productivity Equation

  • Productivity definition
  • Effectiveness versus efficiency
  • Signs of inefficiencies at your office
  • Simplification of work processes
  • Best practices to be more productive

Administrators' Soft Skills

  • Self-leadership
  • Personal SWOT analysis
  • Reactive versus proactive
  • Effective communication:
  • Types of communication
  • Communication barriers
  • Listening skills
  • Time management:
  • Time wasters
  • Setting priorities
  • Solving office problems (and turning them into opportunities)
  • Types of problems
  • Problem-solving techniques
  • Working as a team

Technical Competencies of the Modern Administrator

  • Criteria for an effective administrator
  • The meaning of competency
  • Core competencies versus technical competencies
  • An administrator’s technical competencies:
  • Task planning
  • Organizing work and meetings
  • Information management
  • Utilization of office technologies

Efficient Business Writing Skills

  • Definition of business writing
  • Setting emails, letters, and memos in context
  • Applying modern writing techniques
  • Responding to different email/memo scenarios
  • Promoting clarity in writing and avoiding any miscommunication


Dates and locations

Available seminar dates

9 dates
Date City Duration Price
20 - 24 April 2026 London - U.K 5 Days €4,200.- Book now
4 - 8 May 2026 Munich - Germany 5 Days €3,450.- Book now
15 - 19 June 2026 Amsterdam - Netherlands 5 Days €4,250.- Book now
20 - 24 July 2026 Istanbul - Turkey 5 Days €2,850.- Book now
3 - 7 August 2026 London - U.K 5 Days €4,200.- Book now
7 - 11 September 2026 Istanbul - Turkey 5 Days €2,850.- Book now
12 - 16 October 2026 Vienna - Austria 5 Days €4,250.- Book now
9 - 13 November 2026 Barcelona - Spain 5 Days €3,850.- Book now
14 - 18 December 2026 Rome - Italy 5 Days €4,250.- Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing The Efficient and Highly Productive Administrator.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within administration and secretarial and related functions.
Verify a certificate

Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

The structure of The Efficient and Highly Productive Administrator made the topic practical and easy to apply immediately.

Course participant
Administration and Secretarial

The venue and date options made planning the right session straightforward.

Seminar attendee
London - U.K

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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