Seminar content

What you will learn

Why Attend

HR administrators and officers are constantly requested to expand their existing knowledge and skill set. This course has been developed to provide participants with both technical and behavioral knowledge required for HR administrators. The focus is on the role of HR administrators within organizations, communication skills required (both verbal and written), HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR administrators.

Course Methodology

To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations provided by Meirc. In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.

Course Objectives

By the end of the course, participants will be able to:

  • Identify the role of HR administrators within the HR structure of their organization
  • List and develop competencies required for successful HR administrators
  • Apply the main principles of business and report writing
  • Produce written human resources correspondence and sample HR reports
  • Determine legal documents required to collect and maintain for employees.
  • Create their organization’s employee handbook
Target Audience

HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.

Target Competencies
  • Deciding and initiating action
  • Relating and networking
  • Communication skills
  • Business writing
  • Following instructions and procedures
  • Planning and organizing
  • Achieving goals and objectives


Benefits

Why attend this seminar

  • Build current, practical knowledge in administration and secretarial.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 10 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for administration and secretarial.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into The Certified HR Administrator.

Seminar details

Detailed outline

The HR administrator in organizations

  • Major roles and responsibilities of HR administrators
  • A look at the HR administrator’s job description
  • The HR administrator’s position within the HR department
  • Professional qualifications as a competitive advantage
  • Competencies of successful administrators
  • Technical competencies
  • Behavioral competencies
  • Assessing and developing your competencies
  • The evolving role of the HR administrator
  • Certifications for administrators

Human resources and communication

  • Definition of communication
  • Communication in HR
  • Characteristics of an effective HR communicator
  • Questioning techniques
  • Listening and empathy

Interviewing techniques:

  • The STAR technique
  • The FACT technique
  • The probing technique
  • The leading technique
  • Basics of public speaking

HR business communication and HR reports

  • Basics of business writing
  • Writing HR reports
  • Common mistakes in writing HR correspondence and reports
  • Examples of HR correspondence and reports

HR measurements and reporting

  • Research terms and techniques
  • Frequently used HR metrics
  • Calculating HR metrics
  • Recruitment metrics
  • Retention metrics
  • Compensation and Benefits metrics
  • Training and development metrics

Employee documentation and record keeping

  • Purpose and objective of record keeping
  • Employee files: legal documents to maintain
  • Developing an orientation package: documents to provide to new hires
  • Policies, procedures and work rules
  • Developing an organization’s employee handbook
  • Purpose of the handbook
  • Sections of the handbook
  • the process of developing handbook
  • Workshop: draft of employee handbook


Dates and locations

Available seminar dates

9 dates
Date City Duration Price
20 - 24 April 2026 London - U.K 5 Days €4,200.- Book now
4 - 8 May 2026 Istanbul - Turkey 5 Days €2,850.- Book now
15 - 19 June 2026 Vienna - Austria 5 Days €4,250.- Book now
20 - 24 July 2026 Barcelona - Spain 5 Days €3,850.- Book now
3 - 7 August 2026 Paris - France 5 Days €4,500.- Book now
7 - 11 September 2026 Frankfurt - Germany 5 Days €3,250.- Book now
12 - 16 October 2026 Barcelona - Spain 5 Days €3,850.- Book now
9 - 13 November 2026 Frankfurt - Germany 5 Days €3,250.- Book now
14 - 18 December 2026 Rome - Italy 5 Days €4,250.- Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing The Certified HR Administrator.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within administration and secretarial and related functions.
Verify a certificate

Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

The structure of The Certified HR Administrator made the topic practical and easy to apply immediately.

Course participant
Administration and Secretarial

The venue and date options made planning the right session straightforward.

Seminar attendee
London - U.K

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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