Seminar content

What you will learn

Why Choose Labour Relations Training Course?

Why should an organisation pay attention to developing good Labour and Employee Relations?

Events in the most well-run of organisations can leave employees experiencing feelings of unfairness, alienation, demotivation and frustration.

However, with positive employee relations and channels for expressing and dealing with problems, an organisation can ensure that by addressing the employees or group’s complaint quickly and fairly and at the lowest level possible within the organisation, a positive outcome is assured, and issues are not escalated.

This Labour Relations training course looks at the role of managers, unions and employee representatives, and how they can nurture trust-based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises.

This Labour Relations training course will feature:

  • How to Work Effectively to Build Trust in the Unionised Environment
  • The Union's Role in Building and Maintaining a Productive Work Environment
  • Identifying Interests Which Call for Engaging, Motivating and Coaching
  • Recognising Rights, Setting Boundaries and Obligations
  • Managing and Applying Discipline
  • Performance Management that Works
  • Negotiating, Mediating, Conflict Management Skills

What are the Goals?

By the end of This Labour Relations training course, participants will be able to:

  • Understand the Strategic Nature of Employee Relations
  • The Role of Unions and other Employee Representatives
  • Recognise the importance of Employee Engagement
  • Develop Performance Management that Delivers
  • Understand mediation, Bargaining and Collective Agreements
  • How to Investigate and Handle Grievances, Settlements and Arbitration

Who is this Training Course for?

This Labour Relations training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers new to a unionised work environment
  • Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
  • HR supervisors and Labour Relations Leaders overseeing skilled trades professionals
  • HR specialists responsible for Employee Relations, Negotiating and Mediating
  • HR Administrators


Benefits

Why attend this seminar

  • Build current, practical knowledge in human resources and training.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 10 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for human resources and training.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into Labour Relations.

Seminar details

Detailed outline

Day one: The Importance of Effective Employee Relations

  • Why Workplace Relations Matter
  • Industrial and Employee Relations – Differences and Similarities
  • Features of the Unionised Workplace – What Role Do Unions Play?
  • Building Culture in a Unionised Environment
  • Defining Acceptable Norms and Mores
  • Collective Agreements and Terminology

Day two: Interests, Rights and Power

  • Interests – Motivation, Engagement, Trust
  • Rights – Establishing Boundaries, Rights and Obligations
  • Power – Discipline, Accountability and Boundary Enforcement
  • Bargained Rights vs. Residual Rights
  • Making and Enforcing Rules
  • Organisational Policies and Procedures

Day three: Performance Management

  • Creating a Performance Based Culture
  • Setting Expectations and Performance Standards
  • Responsibilities of the Union and Management
  • Discipline, Grievances and Investigations
  • Coaching and Assistance to Improve Performance
  • Managing Absenteeism

Day four: Dispute Resolution - Handling Industrial Action

  • Nature of Conflict
  • Types of Industrial Action
  • Mediation and Conciliation
  • Negotiating
  • Management Responses
  • Rights to Dismiss and Discipline

Day five: Alternatives to Unions

  • Importance of the Employee Voice
  • Joint Consultative Committees
  • Employee Representatives
  • Forums and Quality Circles
  • Partnerships
  • Role of Legislation


Dates and locations

Available seminar dates

9 dates
Date City Duration Price
13 - 17 Apr 2026 Rome - Italy 5 Days €4,250.- Book now
18 - 22 May 2026 Munich - Germany 5 Days €3,450.- Book now
22 - 26 June 2026 Amsterdam - Netherlands 5 Days €4,250.- Book now
13 - 17 July 2026 London - U.K 5 Days €4,200.- Book now
17 - 21 August 2026 Istanbul - Turkey 5 Days €2,850.- Book now
21 - 25 September 2026 Vienna - Austria 5 Days €4,250.- Book now
19 - 23 October 2026 Barcelona - Spain 5 Days €3,850.- Book now
2 - 6 November 2026 Paris - France 5 Days €4,500.- Book now
21 - 25 December 2026 Frankfurt - Germany 5 Days €3,250.- Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing Labour Relations.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within human resources and training and related functions.
Verify a certificate

Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

The structure of Labour Relations made the topic practical and easy to apply immediately.

Course participant
Human Resources and Training

The venue and date options made planning the right session straightforward.

Seminar attendee
Rome - Italy

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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