Job Proficiency and Performance

Day 1: Foundations of Performance Management

• Definition and purpose of performance management
• Four core stages: planning, monitoring, development, and reward
• Factors that support successful performance systems
• Setting behavioural and performance standards
• Defining what good performance looks like
• Introduction to competency frameworks and KSAB models

Day 2: Adult Learning and Capability Development

• Adult learning principles and learning preferences
• Conscious Competence Model and learning stages
• Unconscious incompetence to unconscious competence journey
• Linear learning versus loop learning approaches
• Coaching and feedback for workplace learning
• Johari Window for self-awareness and growth
• Training cycle: needs analysis, design, delivery, and evaluation

Day 3: Training and Skill Mastery

• Importance of continuous improvement for proficiency
• Difference between training and long-term development
• Designing learning programs that change behaviour
• Effective knowledge transfer methods
• Pre-training and post-training evaluations
• Measuring training impact and return on investment

Day 4: Managing and Appraising Performance at Work

• Purpose and structure of performance appraisal systems
• Conducting meaningful annual performance reviews
• Collecting behavioural and performance evidence
• Setting quantitative and qualitative SMART objectives
• Performance measurement and monitoring techniques
• Managing poor performance and disciplinary considerations

Day 5: Improving Job Performance

• Structured conversations to address performance gaps
• Ask versus Tell coaching approaches
• Designing effective coaching sessions
• Delivering motivational and developmental feedback
• Recognising and rewarding strong performance
• Identifying and correcting underperformance
• Final action planning for sustained improvement