Seminar content

What you will learn

Why Choose Operational Excellence in Crisis Management and Contingency Planning Training Course?

This Operational Excellence in Crisis Management and Contingency Planning training course shall effectively help the organisation to develop a standard methodology for organizing, drafting and implementing emergency preparedness and contingency plans.

The course was prepared to ensure that all delegates will gain the best practices in developing, assessing and determining consequences of contingency plans, and helps participants identify the most common weaknesses found in many crisis management plans.

This attractive training course was tailored to fit with different kind of industries where the organisation reputation before, during and after the crisis are well maintained.

The course will offer to the attendees the professional methods of identifying, preventing, and damage controlling at different types of crisis situations.

This Operational Excellence in Crisis Management and Contingency Planning training course will feature:

  • Latest theories of identifying potential risks or situations
  • Developing a standard methodology for organizing, drafting and implementing emergency preparedness and contingency plan and procedures
  • Dealing with various stages of a crisis
  • Damage control guidance
  • Crisis management team training and compliance

What are the Goals?

This course helps participants identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents.

The Course is to enable students to understand and apply the principles of emergency response planning and crisis management. It considers the need for emergency and crisis response planning and an integrated approach to emergency management. It is mainly To plan and prepare for effective Emergency Response Plans (ERP) that mitigates the potential consequences of an Incident to people (local community and personnel), environment, assets and reputation, and enables normal operations to be resumed efficiently.

By the end of This Operational Excellence in Crisis Management and Contingency Planning training course, participants will be able to:

  • Define crisis management
  • Describe the stages of a crisis
  • Apply best practice in putting crisis management into action
  • Develop contingency plans
  • Enhance common crisis management plan weaknesses
  • Recognise how to establish a crisis management team
  • Analyze the psychology of crisis management decisions
  • Describe the emergency response scenarios
  • Implement damage control
  • Define the requirements and importance of Emergency and Crisis Response Management
  • Discuss aspects of integrated emergency management
  • Prepare to be ready and anticipate the unexpected event leading to a Crisis

Who is this Training Course for?

This Operational Excellence in Crisis Management and Contingency Planning training course is suitable for a wide range of professionals at both senior and middle level of management, and who are involved in any aspect of Crisis and Risk Management and who want to understand, implement and improve the latest Risk and Resilience Management concepts, processes and ideas at both strategic and operational levels.

This Operational Excellence in Crisis Management and Contingency Planning training course is suitable to a wide range of professionals but will greatly benefit:

  • Incident Commander and deputies
  • Safety & Security Management Team Members
  • Risk Management & insurance Personnel
  • Organization’s Crisis Management Team / Cell Members
  • Quality Management Professionals
  • Emergency Response Teams
  • Line Managers and Supervisors
  • Directors and Senior Executives
  • Internal & External Affair management
  • Team Leaders, managers or responsible parties who has safety, emergency, or crisis management responsibilities
  • Other Professionals involved in Risk, Resilience, and Crisis management


Benefits

Why attend this seminar

  • Build current, practical knowledge in auditing and governance risk and compliance.
  • Translate the course ideas into actions you can use immediately at work.
  • Review real schedule options across 10 venues and live dates.
  • Connect course detail, venue, and category routes in one workflow.

Methodology

How the course is delivered

  • Structured seminar input and guided discussion.
  • Applied examples using current business situations.
  • Focused explanations based on the stored overview and outline.
  • Clear next steps for implementation after the course.

Target audience

Who this is for

  • Professionals responsible for auditing and governance risk and compliance.
  • Managers, specialists, and team leads who need applied skills.
  • Participants looking for a focused route into Operational Excellence in Crisis Management and Contingency Planning.

Seminar details

Detailed outline

Day one: Theories of Risk & Disasters

  • Theories of crises
  • Types of Crises (Related to different types of Hazards)
  • What Is Crisis Management
  • MITIGATE – PLAN – RESPOND – RECOVER
  • Systems ideas and risks
  • Health and safety management
  • The management of organizational risks
  • Safety culture
  • Case studies

Day two: Crises Management Principles

  • An Introduction to Crisis Management
  • The elements of crisis management
  • Crisis Technology and Analytics
  • Mitigate potential hazards caused by natural and human-induced disasters
  • Crisis Management and Decision-making
  • Stakeholders and parties involved in during emergencies
  • Ethics in a Crisis
  • Conducting Risk/Hazard/Vulnerability Assessment

Day three: Risk Management Principles

  • Difference between Risk Management & Risk Assessment
  • Hazard Analysis and Disaster Planning
  • The importance of risk management
  • Management of organizational risk culture
  • Risk communications
  • The business impact analysis
  • Business continuity planning

Day four: Crisis Management Team Formation & Operations

  • Levels of command and Formation of the crisis management team
  • Command and Control
  • CMT roles & responsibilities
  • Incident Management Team (IMT) roles & responsibilities
  • Emergency Response Team (ERP) roles & responsibilities
  • CMT operations
  • Liaison with the emergency services
  • Communication with the public before, during and after a crisis
  • Maintaining Organization Reputation

Day five: Contingency Planning, Emergency Response & Damage Control Process

  • Developing plans and strategies to help organizations prepare, respond and recover from disasters.
  • Managing Low-Intensity Crises
  • Integrated Emergency Management
  • Disaster Inquiries
  • Damage Control & Disaster Risk Reduction
  • Most Hazardous Emergency Scenario
  • Establish and maintain Medical Emergency Response (MER) Plans
  • ER reports and documentation content (forms/ checklists)
  • Training & Competency (The different types of Training and Drills)
  • Case Study (Fire & Evacuation at Workplace)


Dates and locations

Available seminar dates

9 dates
Date City Duration Price
6 - 10 April 2026 London - U.K 5 Days €4,200.- Book now
11 - 15 May 2026 Rome - Italy 5 Days €4,250.- Book now
8 - 12 June 2026 Munich - Germany 5 Days €3,450.- Book now
6 - 10 July 2026 Amsterdam - Netherlands 5 Days €4,250.- Book now
10 - 14 August 2026 London - U.K 5 Days €4,200.- Book now
14 - 18 September 2026 Istanbul - Turkey 5 Days €2,850.- Book now
5 - 9 October 2026 Vienna - Austria 5 Days €4,250.- Book now
16 - 20 November 2026 Barcelona - Spain 5 Days €3,850.- Book now
7 - 11 December 2026 Paris - France 5 Days €4,500.- Book now

Course certificate

Certificate awarded on completion

Every participant who completes this seminar receives a professional course certificate from INFORAMTECH.

  • Participants receive an INFORAMTECH certificate for completing Operational Excellence in Crisis Management and Contingency Planning.
  • The certificate recognises attendance and successful participation in the seminar.
  • It can support professional development records within auditing and governance risk and compliance and related functions.
Verify a certificate

Information about

Frequently asked questions

When is my seat confirmed?

Your seat is confirmed once full payment has been received.

Do you offer group discounts?

Yes, we offer the following discounts for group bookings:

  • 2 participants: 20% discount
  • 3 participants: 35% discount
  • 5 or more participants: 50% discount
Can discounts be combined with other offers?

No, discounts cannot be combined unless explicitly stated.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and selected online payment methods.

When do I need to pay?

Full payment must be completed before the course start date to secure your participation.

Is VAT included in the course fee?

VAT treatment depends on your location and status:

  • EU Companies (with valid VAT number): VAT may be reverse charged (0%)
  • EU Individuals (without VAT number): VAT is applicable based on local regulations
  • Non-EU Participants: VAT is generally not applicable (0%)
Can I get a VAT invoice?

Yes, all participants receive an official invoice. EU companies must provide a valid VAT number.

Can I cancel my registration?

Yes, cancellations must be submitted in writing.

What is your refund policy?
  • More than 14 days before the course: Full refund
  • 7-14 days before the course: 50% refund
  • Less than 7 days before the course: No refund
Can I transfer my seat to another person?

Yes, substitutions are allowed at no extra cost if requested before the course start date.

What happens if the course is postponed or canceled?

We reserve the right to reschedule or cancel a course due to unforeseen circumstances. In such cases, you may:

  • Transfer to another date
  • Receive full refund
Will I receive a certificate?

Yes, all participants will receive a certificate of completion after attending the course.

Is attendance mandatory?

Yes, full attendance is required to receive certification.

Are your courses online or in-person?

We offer both in-person and virtual (live online) training options.

Will course materials be provided?

Yes, all participants receive training materials in digital format.

Are travel and accommodation included?

No, participants are responsible for their own travel and accommodation unless otherwise stated.

Can you deliver customized or in-house training?

Yes, we offer tailored training programs based on your organization's needs.

How can I contact you for support?

You can reach us via email info@inforamtech.uk or through our contact form. Our team will respond promptly.

Testimonials

The structure of Operational Excellence in Crisis Management and Contingency Planning made the topic practical and easy to apply immediately.

Course participant
Auditing and Governance Risk and Compliance

The venue and date options made planning the right session straightforward.

Seminar attendee
London - U.K

Clear content, relevant examples, and useful follow-up topics for the next training step.

Learning manager
Professional development

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