Why Attend
Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners, and provide a functional and moral compass. To ensure effectiveness, these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style. In this course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization. We will also illustrate how performance against processes and SLAs can be measured and analyzed for continuous improvement.
Course Methodology
This course uses a highly interactive workshop setting involving activities to plan and draft policies. We will also be designing, mapping and evaluating processes as well as drafting SLAs.
Course Objectives
By the end of the course, participants will be able to:
Outline the strategic role of purchasing in the organization
Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
Formulate policies to effectively govern the organization’s purchasing activities
Design cross functional processes and procedures that optimize effort, cost, time, output and controls
Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization
Target Audience
Purchasing and supply chain management professionals at all levels of the organization, as well as other company personnel involved in the purchasing process.
Target Competencies
Procurement management
Policy development
Processes design
Process evaluation
SLA development
Business writing
Course Outline
INFORMATECH is the region’s leading provider of in-house custom-designed courses. We have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long term strategic requirements. In addition to being significantly cost effective, these courses are constantly in demand because they:
16 - 20 February 2026
4250 €
Register
15 - 19 March 2026
3450 €
19 - 23 April 2026
3 - 7 May 2026
3200 £
14 - 18 June 2026
4500 €
19 - 23 July 2026
2 - 6 August 2026
6 - 10 September 2026
11 - 15 October 2026
3850 €
8 - 12 November 2026
13 - 17 December 2026
If you did not find the appropriate date or venue suitable for you, or you would like to join the course online, you can request a custom course from the link below.
We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.
We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.
Nominations to our public courses are to be processed by the client’s HR/Training department except for self-nominations which are to be paid in advance using the “payment by self” option on the online registration form. A refund will be issued back to the client in the event of course cancellation or seat unavailability. Registration confirmation is subject to INFORMATECH's review of registration request and seat availability.
Clients are responsible for any type of tax levied in their country.
If you are interested in having a course custom-designed for your organization, please submit a request using the link below. Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-designed request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-designed solution.