Why Attend
Communication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information.
Course Methodology
This course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.
Course Objectives
By the end of the course, participants will be able to:
Identify effective frameworks for constructive interdepartmental communication
Demonstrate excellent internal customer service skills
Use proactive approaches to simplify work processes between departments
Apply different team building models to create alignment within the organization
Solve interdepartmental conflict by identifying and removing communication barriers
Develop a plan for enhancing overall organizational communication
Target Audience
Managers, supervisors and professionals who interact with other departments, teams or business units.
Target Competencies
Relating to others
Gaining commitment
Teamwork
Collaboration
Role awareness
Conflict resolution
Course Outline
Organizational communication
Direction of communication within an organization
Formal versus informal communication
The organizational grapevine
Organizational culture and its effect on performance
Levels of company culture
Determining the strength of company culture
Organizational values and attitudes
Communication blockers
Internal customer service
Importance of excellent internal customer service
The service profit chain
Silo mentality
Breaking down the silo
The service quality factors
Building rapport with internal customers
Handling customer complaints
Simplification of work processes between departments
Simplifying work processes
Work simplification stages
Data analysis and evaluation
Work Breakdown Structure (WBS)
Interdepartmental team building
Removing the 'us-against-them' mindset
Building an interdepartmental team
Characteristics of successful teams
Team cohesiveness
Team building models and applications
Creating alignment between different units
The power of synergy
From working alone to working in teams
Resolving interdepartmental problems and conflicts
Problem solving techniques
Resolving interdepartmental conflict
The positive side of conflict
Conflict and team performance
Conflict management styles
Efficient and effective organizational communication
Choosing the right communication medium
Information richness of different channels
Eliminating communication overload
Signs of inefficient communication
INFORMATECH is the region’s leading provider of in-house custom-designed courses. We have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long term strategic requirements. In addition to being significantly cost effective, these courses are constantly in demand because they:
19-Feb To 23-Feb 2024
1-Apr To 5-Apr 2024
13-May To 17-May 2024
24-Jun To 28-Jun 2024
5-Aug To 9-Aug 2024
16-Sep To 20-Sep 2024
4-Nov To 8-Nov 2024
16-Dec To 20-Dec 2024
If you did not find the appropriate date or venue suitable for you, or you would like to join the course online, you can request a custom course from the link below.
We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.
We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.
Nominations to our public courses are to be processed by the client’s HR/Training department except for self-nominations which are to be paid in advance using the “payment by self” option on the online registration form. A refund will be issued back to the client in the event of course cancellation or seat unavailability. Registration confirmation is subject to INFORMATECH's review of registration request and seat availability.
Clients are responsible for any type of tax levied in their country.
If you are interested in having a course custom-designed for your organization, please submit a request using the link below. Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-designed request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-designed solution.