Why Attend
The sheer range of potential incidents and emergencies that can disrupt or even stop production are increasing. If managed correctly then not all of these incidents will become critical or be classed as a crisis, but those that result in increased losses or put increased demand upon the organisation will have serious consequences for the company, the shareholders and stakeholders or the country itself badly damaging the reputation of all those involved in the response. This course will teach you that meeting this commitment involves more than just being fully prepared.
Course Methodology
This course will enhance your leadership capabilities through assessment, syndicate role play, group discussions. You will enhance you crisis communication skills and develop team problem solving techniques and methods through various challenges. Participants will be given a full student manual with industry standards, audits, plans and checklists which are easily adapted to your own site specific needs, and a full electronic Crisis Response Manual and a video of how to use it.
Course Objectives
By the end of the course, participants will be able to:
Recognise the attributes between incidents, emergencies and crisis situations
Develop methods to avoid unnecessary escalation, and how to design, command and control response to each scenario
Enhance on-scene leadership capabilities and techniques
Apply best practice in organizing Emergency Control Centers (ECC), Emergency Response Teams (ERT) and Crisis Management Teams (CRT) to assist the Forward Incident Control (FIC)
Analyze human factor and allocate duties with regards to psychological readiness, recourse allocation, deployment, discipline, leadership and welfare
Target Audience
Leaders or responsible parties in charge of safety, emergency, or crisis management, for an organization, division, or municipality. These include, but are not limited to: ministry or government regulators; fire, safety and security professionals; risk, marketing and insurance professionals; designated incident, emergency and crisis response professionals; local fire and emergency response members; and other emergency response professionals. This course is also critical for line managers and supervisors wishing to appraise their comprehension of emergency response best practices.
Target Competencies
Designing appropriate response plans
Organizing Emergency Control Centers
Controlling Emergency Response Teams
Analyzing incidents and allocating duties
Developing crisis management strategies
Course Outline
Hazard action prevention
Vulnerability analysis
Risk assessment of hazardous materials
Developing the crisis management manual
Developing procedures
Crisis management – control models
Crisis management – emergency planning
International laws
Local regulations
Writing the emergency response plan
Emergency organization
Emergency procedures
Assessment of available resources
Plan implementation
Training employees
Distribution of emergency plan
Updating the plan
Organizing incident control
Communication at the ECC
Equipment needed
Resources needed
Emergency Response Teams (ERT)
Health and safety
Crisis Management Teams (CRT)
Forward Incident Control (FIC)
Control points
Emergency action procedures
Evacuation procedures
Medical emergencies
Fire procedure
Explosion procedure
Hazardous materials
Environmental hazards
Emergency response model
Flixborough case
Texas BP Refinery case
BIG Spring Refinery case
Regional based cases
INFORMATECH is the region’s leading provider of in-house custom-designed courses. We have been tailoring in-house solutions for our clients aimed at helping them achieve short term training wins or long term strategic requirements. In addition to being significantly cost effective, these courses are constantly in demand because they:
25-Mar To 29-Mar 2024
6-May To 10-May 2024
17-Jun To 21 Jun 2024
29-Jul To 2-Aug 2024
9-Sep To 13-Sep 2024
28-Oct To 1-Nov 2024
9-Dec To 13-Dec 2024
If you did not find the appropriate date or venue suitable for you, or you would like to join the course online, you can request a custom course from the link below.
We offer group and corporate discounts on many courses. These discounts are available for clients who want to maximize their return on investment.
We offer individual discounts on many courses for people who are self-sponsored and make their payment in full and upfront at the time of registration.
Nominations to our public courses are to be processed by the client’s HR/Training department except for self-nominations which are to be paid in advance using the “payment by self” option on the online registration form. A refund will be issued back to the client in the event of course cancellation or seat unavailability. Registration confirmation is subject to INFORMATECH's review of registration request and seat availability.
Clients are responsible for any type of tax levied in their country.
If you are interested in having a course custom-designed for your organization, please submit a request using the link below. Once we receive your duly completed request, one of our business development professionals or consultants will get in touch with you to understand your requirements with more detail and answer any relevant questions you may have. After all pertinent information has been exchanged, we will work on the custom-designed request and send you the proposal you require and work with you to identify the ideal period and place for delivering the custom-designed solution.